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This week the Town of Fountain Hills learned that Republic Services recently completed an audit of its customer accounts. As a result of the audit, the company discovered that as many as 500 households may have been receiving free services, using a different solid waste company, or accessing public trash dumpsters or other residents’ trash bins. Following the audit, the company began notifying some residents that they were going to start receiving bills for their services. Unfortunately, Republic Services did not consult the Town about this audit in advance until after the town began receiving complaints.
In response to the Republic Services customer audit, the Town of Fountain Hills has the following factual statements to inform residents about their solid waste and recycling services: